It's totally free for all our customer to choose which sales channels to place an order. And different discounts and promiton programs may be applied on different channels according to the eCommerce platform regulation and campains.

So, in a easy way, we do suggest and welcome all our customers to place orders through our own website at www.Lumo-X.com or visit our store in person. In-store discount, sales promotions may only applicable at our own operated stores and website@www.Lumo-X.com.

Yes. It's so important for us to meet you in persona and talk to ourcustomers directly. We run stores in Canada andyou can either search for our own stores location on our website www.Lumo-X.comor google our distributor partners across Canada.

Our store opending time:

Monday: Closed

Tuesday: 09:30am-06:00pm

Wednesday: 09:30am-06:00pm

Thursday: 09:30am-06:00pm

Friday: 09:30am-06:00pm

Saturday: 09:30am-06:00pm

Sunday: 12:30-06:00pm

***Due to the recent COVID-19 influence, our operation time may changeor even closed according to the city notification. You can search Lumo-X onlineby google to check for our recent working hours.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please email Support@Lumo-X.com with the subject 'Returns' and include your order number, name and the reason for the return.

Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Yes, we accept multiple ways of payments,including Master/ VISA/ American Express Credit cards, debit cards.

Lumo-X is operated and owned by Canadian companyCanbridge Tech Ltd. Which is registered and operated in Ontario, Canada. Allthe products are designed by local Canadian team. Products are either assembledor manufactured from many countries such as China, Vietnam, Mexico etc.

Lumo-X is working hard to extend our sales channels to other countries. Currently, we operates in Canada only and will come to Europe very soon